Shipping & Returns

                           ShippingFloors Shipping Policy Overview

  • Complimentary Ground Shipping: Orders over $75 qualify for free ground shipping within most areas of the contiguous U.S. (some exceptions apply for heavier items).
  • Standard Delivery Times: For most locations in the continental U.S., free ground shipping delivers within 1-2 business days.
  • Same-Day Shipping Cutoff: We aim to ship orders placed before noon on standard weekdays (Monday-Friday, excluding holidays) on the same day.
  • Additional Shipping Options: Express shipping, shipping insurance, and signature-required delivery are available at an extra cost.
  • Potential Delays: We work hard to notify you of any shipment delays due to product availability, though in rare cases, notice may be given after the cutoff time.
  • Multiple Warehouse Shipping: Orders may be fulfilled from multiple warehouses, meaning items may arrive separately or on different days.
  • Alaska & Hawaii Shipping: Delivery to these states may take longer, typically arriving in 2-7 days.
  • International Shipping: For Canada, certain items have calculated shipping rates on our site. For additional products, please reach out for details.

For further assistance, contact us at ShippingFloors0@gmail.com or by phone at 650-485-9525.

                            ShippingFloors Return Policy Summary

  • Return Authorization: All returns must be pre-approved. Please contact us at shippingfloors0@gmail.com or call 650-485-9525 to obtain authorization.
  • Returnable Items: Unopened and unused items are eligible for return within 30 days of delivery for a refund.
  • Return Shipping Costs: Customers are responsible for covering the cost of return shipping.
  • Non-Refundable Shipping Fees: Initial shipping fees, including the cost of shipping to your address, are non-refundable.
  • Inspection Required: Refunds will only be processed after the item is received, inspected, and confirmed to be in new, sellable condition.
  • Special Orders: Items ordered specifically for you are not eligible for return.

If you have any questions, reach out to us via email or phone.