Refund policy

• Return Authorization: All returns must be pre-approved. Please contact us at sales@shippingfloors.com or call 626-416-4599 to obtain authorization.
• Returnable Items: Unopened and unused items are eligible for return within 30 days of delivery for a refund.
• Return Shipping Costs: Customers are responsible for covering the cost of return shipping.
• Non-Refundable Shipping Fees: Initial shipping fees, including the cost of shipping to your address, are non-refundable.
• Inspection Required: Refunds will only be processed after the item is received, inspected, and confirmed to be in new, sellable condition.
• Special Orders: Items ordered specifically for you are not eligible for return.

If you have any questions, reach out to us via email or phone.